Learning Specialist – Facilitator
Overview
You may know us as a familiar name, an iconic brand, or your friendly neighborhood store. But there’s a lot more to our story and even more left to be written about this 90+ year old brand.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk, eggs, and watermelon to better serve our customers.
Today we are redefining convenience and the customer experience in awesome ways. And we want talented, innovative, customer-obsessed, and entrepreneurial people like you to help make history with us.
Responsibilities
How do we lead?
We are guided by our Leadership Values and Principles
We value and serve:
- our customers,
- our stores and each other
- and the greater good.
Each of our principles has a defined set of behaviors which help drive the 7-Eleven team to Serve Customers and Support Stores.
- Be Customer Obsessed
- Be Courageous With Your Point Of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do The Right Thing
- Be Accountable
What about the role?
We are looking for a Learning Delivery Facilitator who is passionate about developing the next generation of 7-Eleven leaders. The Learning Delivery Facilitator will own the learning experience by leading the in-class and virtual delivery of courses/programs and coaching.
In this position you will interact with and impact 7-Eleven team members at all levels—from individual contributors to executives—both new and existing Associates and Franchise Business Owners.
The Learning Delivery Facilitator is charged with effectively managing a classroom, handling logistics, and ensuring a positive experience for all sessions. In this role, you will have the opportunity to work collaboratively with a team as well as independently to conduct sessions.
We are looking for someone who is self-driven and excels at helping individuals translate organizational strategies into actionable behaviors and capabilities that help drive results across the enterprise. This role requires someone who can effectively communicate with and influence senior leaders and Franchise Business Owners. Our ideal candidate will have multifaceted experience—both in developing and delivering programs—with a knack and passion for facilitation. You will have the unique and exciting opportunity to develop transformational leaders for a well-known international brand.
Learning Delivery Facilitators …
- Create impactful experiences that elevate individual and team performance
- Connect Leadership Principles and values to developmental actions
- Balance sound theory with practical knowledge when delivering content
- Manage time like a pro, meeting targeted course goals in a flexible but deliberate way
- Modify approaches to meet the needs of learners by effortlessly reading people
- Adapt quickly when the unexpected occurs
- Engage and motivate those around them through their natural positive energy
- Ask challenging and thought-provoking questions in a humble and inquisitive way
- Receive gratification from developing others and seeing them meet personal goals
- Embrace continuous improvement and feedback to refine and enhance learning approaches
Qualifications
About You:
- Education: Bachelors/4 Yr Degree
- Experience: 5-7 years in a Learning and Development/Facilitation role, preferably in a retail/restaurant operations environment (retail operations experience preferred)
- Excellent verbal and written communication skills
- Strong problem solving, decision making and financial analysis skills
- Team-collaboration and growth mindset
- Strong organizational skills with the ability to multi-task
- Previous experience in Facilitation, Instructional Design, and/or Leadership Development
- Excellent computer/technology skills and a predisposition for problem solving
#LI-KM1
About Organization
7-Eleven introduced the world to convenience. And in return, the world made us the #1 convenience retailer. It started with a simple idea – give customers what they want, when and where they want it. That was 1927. And what started on a single ice dock in Dallas, Texas, has since grown to more than 70,000 locations in 18 countries around the globe. The idea may have been simple, but it started a retail revolution.