Learning & Evaluation Analyst

Tides is a group of 501(c)(3) nonprofit organizations committed to building a world of social justice. Founded in 1976, Tides accelerates the pace of social change, working with innovative partners to solve the world’s toughest problems. Tides focuses on equality and human rights, a sustainable environment, health individuals and communities, education, and economic development. Tides’ services include donor-advised funds, fiscal sponsorship, and shared spaces in San Francisco and New York City. For more information, please visit www.tides.org.

2021 was a landmark year in Tides’ 45-year history. We are experiencing a unique and powerful opportunity for transformative change for the future in how we lead and impact social justice and shared prosperity. Taking committed actions to prepare for this change, we have welcomed an expanded and largely new executive team, partnered with a top-notch social impact consulting firm to revitalize our strategic plan, and focus our operational excellence initiatives, and grown our core staff significantly. These investments will help Tides to better serve our partners and bring our vision – of a world of shared prosperity and social justice – to life.

The Role:

The Learning & Evaluation Analyst supports the data management, reporting and analytical work under the MILE (Measurement, Innovation, Learning and Evaluation) program at Tides.  This role will partner to build and evolve the MILE program and will be responsible for developing and monitoring operational metrics, managing analytical reporting, in-house surveying, and building evaluative tools for Tides management and staff.  This role will support the growing needs of Tides for internal expertise and capacity for data management and analysis of our clients, processes, business development and operations.

This role will support the implementation and monitoring of progress related to Tides’ strategic plan.  The Analyst will be responsible for partnering across all levels and departments across Tides to support analytical, evaluation and impact initiatives and helping develop infrastructure to support in-house learning and evaluation capabilities.  The Analyst will also advocate for and foster a supportive, data driven learning culture at Tides.

This position is classified as part of the collective bargaining agreement (SEIU 1021).

What you will do:

Data Management & Analysis 50%

• Provide critical support in ensuring data integrity, defining internal metrics, and sustaining data tracking and monitoring processes.
• Manage and monitor operational, financial, and other client data across various systems (Salesforce, NetSuite, etc.).
• Provide regular reporting to leadership and the operations team by collecting internal process, operational, and client service delivery metrics.
• Communicate and advocate for data management and utilization needs to the proper channels internally at Tides.
• Lead cross-departmental, analytical initiatives assessing trends, risks, and indicators to inform and adapt business operations and strategies.
• Support developing a variety of surveying, interviewing, and other information gathering tools to gain feedback from internal and external stakeholders.

Learning & Evaluation 30%

• Integrate operational, financial, and client data to identify opportunities to improve processes and service delivery.
• Develop recommendations to improve Tides’ services based on continual learning through data collection, reporting, and evaluation.
• Support internal evaluations of Tides’ services and cross-departmental initiatives to help Tides make data-guided decisions.
• Help build Tides’ infrastructure for the ongoing development of internal evaluation frameworks, tools, and expertise to assess the impact of Tides’ services.

Administrative & Communication 20%

• Provide logistical support for coordinating cross-departmental evaluations (scheduling meetings, drafting agendas, coordinating schedules, documenting decisions, etc.).
• Document and communicate data retention policies and monitoring protocols for ensuring data integrity and accountability.
• Support internal communications to encourage a data-guided culture, shared understanding of MILE programming and outcomes, and trust in data across Tides.

What you will bring:

Data & Analysis

• Desire to learn new systems and programs utilized by Tides to manage information.
• Ability to synthesize and analyze information rapidly and to develop persuasive arguments based on quantitative and qualitative data.
• Evaluation and surveying experience of internal and external stakeholders desired.
• Demonstrated innovation in analytical reporting, data management, and frameworks.

Teamwork & Respect

• Must be able to plan and manage complex projects with contributors from various functions and positions across Tides.
• Must be proficient and comfortable working in teams on project-based work in both structured and unstructured environments.
• Excellent interpersonal skills; demonstrated capacity for building authentic and constructive relationships with colleagues.
• Strong ability to work collaboratively with diverse teams and build positive, working relationships across all levels of the organization, modeling the values of justice, equity, diversity, and inclusion.

Communication & Accountability

• Communicate and interpret quantitative results in writing, graphically, and verbally for staff and management throughout the organization.
• Demonstrated ability to hold information confidential with excellent judgment.
• High attention to detail and ability to hold self and others accountable for high-quality, timely results.
• Ability to engage in a direct and respectful manner; a strong motivation to present accurate information.
• Established aptitude to maintain high-level and consistent work ethic in working relationships and all work-related duties.
• Adaptable and enjoys the challenges of a changing environment and diverse internal and external demands.
• Accomplish quality work within established time frames, using time and resources effectively, and prioritizing tasks to meet current workload and new challenges.

Education and Experience:

• Undergraduate degree in accounting, economics, finance, or other quantitative field or equivalent years of related work experience can be substituted for a college degree.
• 5+ years of applicable experience in data analytics, surveying, evaluation, or other quantitative reporting.
• Demonstrated expertise managing, analyzing, and reporting data in Excel.
• Experience using Salesforce, NetSuite, or similar programs a plus.
• Experience and strong skills managing, analyzing, and reporting data in Excel.

Life at Tides

Working at Tides connects you with world-class teammates, enduring relationships, and an inspired sense of purpose – while our employee benefits support our team’s talent and well-being. This is an exciting time to join Tides. In the past, Tides staff have worked predominantly from our offices in San Francisco and New York. Today, our hybrid work model supports staff with remote work from anywhere in the United States.

Salary Range

Tides is committed to providing a competitive compensation package. The starting salary for this role ranges from $58,507 to $87,720 based on geographic location, years of experience, and ensuring pay equity within the organization. The recruiting team is committed to sharing more details regarding compensation based on the candidate’s experience and location during the interview process. Tides offers a generous benefits package including: comprehensive medical, dental and vision insurance, paid time off, life and disability insurances, retirement plan, educational assistance, confidential counseling and life balance resources designed to support the passion, commitment and energy that is vital to our team members.

Important Information

Any Tides Network employee who wishes to use the office or travel to the office must be fully vaccinated for Covid-19 and boosted. You are required to submit proof of vaccination to the Human Resources Department at least 2 days before your first visit to the office. Employees who do not have vaccination information on file will not be permitted in the building.

Application Instructions

Please submit a resume and a thoughtful cover letter online. Your cover letter should express your interest in working for Tides and your qualifications for the role. You may also share your detailed LinkedIn profile with us. Tides is an Equal Opportunity employer. We value diversity and inclusion and we look forward to reviewing applications from all who are qualified to apply.

Equal Employment Opportunity

Tides is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek an accommodation, please advise in writing at the time you apply.

About Organization

Tides envisions a world of shared prosperity and social justice founded on equality and human rights, a sustainable environment, healthy individuals and communities, and quality education. Tides accelerates the pace of social change, working with innovative partners to solve society’s toughest problems.
We cross boundaries and link sectors, communities and cultures. We act with empathy and respect. We engage with those whose lives are affected. We embrace risk. We prioritize ideas that can scale.