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Learning Management System (LMS) AdministrationStrategy & Leadership

Learning and Development Specialist, VP – Corporate and Investment Bank

Job Type Full-Time  
Experience Level Executive   Senior  
Organization Type Corporate L&D  
Pay Range TBD  

This role will collaborate and foster close relationships with the global Talent leadership team, HR Business Partners, company leaders and other colleagues to drive buy-in and adoption of programs by socializing the purpose and value of programs and their connection to overall competencies, goals, and strategic initiatives.

  • Oversee and lead the end-to-end analysis, design, delivery, marketing, and evaluation of learning and professional development programs
  • Collaborate with team to design learning and professional development curriculum for LATAM, Canada and The Bahamas using a variety of modalities while considering regional scalability and delivery of an engaging and deep learning experience for the target end user
  • Provide expertise and support in the design of team building activities for business offsites and ability to facilitate these activities
  • Partner and consult with HR and business leaders to validate needs, align on goals and objectives, scope requests, and plan for launch, delivery, and scale
  • Perform needs analysis activities including focus groups, 1:1 interviews, and building surveys to determine learner needs, behaviors, and gaps
  • Create high-level course outlines, learning objectives and goals, and map out high-level design for content designers or developers to execute
  • Curate content from a variety of internal and external sources as needed to support content development efforts
  • Monitor and evaluate training program’s effectiveness, success and ROI employ data driven and fact based analysis
  • Maintain documentation and library of content for learning programs
  • Leverage industry best practices and continually drive process improvements
  • Drive alignment to standardize learning solutions as well as gain feedback from the operational teams on areas of improvement
  • Facilitate training, workshops, and meetings virtually or in-person
  • Create learning assessment strategies via performance metrics, learning assessments, surveys, interviews, and other data points to determine curriculum effectiveness
  • Conduct Talent and Succession Planning Reviews for senior management


  • 8+ years’ experience in learning, professional development, and organizational development project work
  • Excellent facilitation and presentation skills including classroom and virtual delivery
  • Strong interpersonal skills with the ability to work well with a wide range of people in a fast-paced
  • environment
  • Proven expertise using instructional methods and training techniques, including curriculum design
  • principles and blended learning strategies
  • Proven ability to assess organizational process and training needs to design and deliver innovative
  • solutions
  • Project management skills and abilities to lead global projects
  • Must have a high level of proficiency in Outlook, Word, Excel and PowerPoint
  • Ability to manage calendars, projects and events simultaneously with tact and diplomacy
  • Strong organizational skills and comprehensive follow through

Other Knowledge, Skills And Abilities

  • Proven ability to partner and collaborate with others at all levels within the organization, including senior leaders, managers, employees, and external resources
  • Strong L&D background with a firm understanding of industry trends and models to develop end-to end solutions quickly and at scale
  • Ability to influence and partner with different levels of the organization to achieve results
  • Excellent interpersonal, written, and verbal communication skills
  • Experience in creating and delivering blended learning solutions
  • Comfortable with ambiguity and constant change, able to methodically work through complex problems, set priorities and execute on commitments
  • Familiar with adult learning methodologies
  • Expertise in modern learning technologies and uses
  • Strong organizational and project management skills
  • Ability to develop a vision and strategy while working in a collaborative manner

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About Organization

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities.

© 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.