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Learning Administrator 2

GP Strategies
Chennai
June 25, 2022
Job Type
Experience Level
Organization Type Corporate L&D  
Pay Range
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Job Description: Training Coordinator

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

Duties and Responsibilities:

Responsibilities include all aspects of training coordination and some administration duties for both local and remote sessions; interfacing and communicating with client, peers and managers on status, schedules; and serving as part of a global team in support of client initiatives.

  • Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations
  • Update the LMS with all Class-related details.
  • Interface with LMS Administration team to create Classes in the LMS
  • Communicate with client program managers, learners, and GP management team
  • Support/coordinate vendor communications, including instructor packets and onsite instructor access and support
  • Order and dispatch Course pre-work documents, where these are not system generated.
  • Order Course training materials from the Third Party Supplier responsible for printing or the internal printing office (where applicable).
  • Provide training material files to the Third Party Supplier responsible for printing (where applicable).
  • Ensure shipment of Course training materials to the appropriate classrooms.
  • Update the LMS through the roster management process with details of learner attendance or non-attendance, including comments where relevant
  • Monitor and respond to learner queries using the assigned e-mail box, answer and respond to learner phone calls or re-direct such calls to the appropriate support teams
  • Execute all tasks and duties associated with implementing assigned courses and programs
  • Provide Producer Support for virtual sessions which includes starting the session 30 minutes ahead of time, sending reminder to participants and instructors, basic technical support to participants who are having problems joining the session. Deploying interactive tools such as whiteboards, launching videos, running polls and surveys if required.
  • Assist with Internal process auditing and innovation of best practices
  • Review and reconcile Third Party Supplier invoices for payment within agreed timeframes (where applicable).
  • Identify problems and root causes, taking a consultative approach to assist the client with resolution.
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation

Education/Experience Required:

  • Graduate with minimum 2 years training-related experience in a corporate environment
  • Knowledge of working with Learning Management system
  • Proficient in MS Office skills
  • Demonstrated excellent verbal and written presentation and communication skills

Skills/Attributes Required:

  • Customer focus – proactively finds ways to exceed customer needs
  • Detail-oriented, well organized
  • Able to communicate effectively in all modes with customers and peers
  • Analytical – identifies root causes, corrective and preventative actions
  • Logical, problem solving, troubleshooting skills
  • Ability to work in a team environment and take initiative individually