Instructional Designer

Job Summary

This position is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. Conducts needs assessments, selects instructional models, and designs instructional content. Reviews and provides enhancements to instructional materials in consultation with subject matter experts. Curates content and teaches experts how to generate and share content. Ensures that instructional programs are effectively implemented. Evaluates content and adjusts as required. Participates in instructional design projects. This position requires at least 2 years of design or development experience.

Major Duties and Responsibilities 

Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance

Partner with the business to create clear learning objectives in support of business goals

Design and develop high-quality learning content to meet the needs of the supported audience

Conduct reviews of training materials to ensure learning objectives are met

Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback

Maintain current knowledge of latest industry tools and processes

Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables

Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects

Maintain accurate status of projects, milestones, and tasks in the team project tracking tool

Facilitate in-person or virtual “train the trainer” sessions

Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders

Perform other duties as requested

Required Qualifications

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Critical thinking and analytical skills

Ability to prioritize and organize effectively

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to deal with the public in a professional manner

Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Ability to leverage foundational digital learning tools, delivery methods, and platforms with minimal direction

Ability to leverage standard templates across design tools, delivery methods, and platforms to complete assigned work

Required Education

Bachelor’s degree in Education, Adult Learning or equivalent experience

Required Related Work Experience and Number of Years

2+ years experience Instructional design & development or equivalent experience

Preferred Qualifications

Preferred Education

Certificate in Instructional Design, Instructional Technology, or related field preferred

Working Conditions 

Office environment

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

About Organization

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights