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Instructional Design & Technology

Instructional Designer I – Mid Level (Hybrid)

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range $65k - $117k  


Let’s do something that really matters. 

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a dedicated Instructional Designer I – Mid Level (Hybrid) based in one of the following regional office locations: San Antonio, Phoenix, Tampa, Colorado Springs, and Chesapeake. This role is a hybrid work type. 

You will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). You will perform analysis, design, and develop learning curriculum to improve performance of USAA employees.

The Opportunity

What you’ll do:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
  • Organizes course content to produce curriculum that meets learning needs of the business.
  • Develops and manages timelines and milestones.
  • Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
  • Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements
  • Participates in peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
  • Applies understanding of the business, its products, and processes to reshape content for changing needs.
  • Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
  • Serves as a mentor to peers and team members; serves as a resource to team members on escalated issues of a routine nature.

What you have:

  • Bachelor’s degree OR 4 additional years of related experience beyond the minimum required.
  • 4 years progressive work experience in instructional design to include training industry experience and advanced knowledge of instructional design tools and methodologies.
  • Demonstrated organizational and project management skills. Ability to apply concept solutions to every project.
  • Strong communication skills with demonstrated ability to communicate with all levels of management and staff.
  • Experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

What sets you apart:

  • Instructional Design Degree and/or Certifications
  • 4 years of experience with Articulate 360
  • 4 years of experience with Adobe Products (After Effects, Creative Cloud, etc.)
  • 4 years of experience with Vyond
  • 2 years of Claims Experience
  • 2 years of experience with Jira Project Management

What we offer:


  • USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $65,090 to $117,080.  
  • Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.


  • At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
  • For more details on our outstanding benefits, please visit our benefits page on USAAJobs.com.
  • Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Organization

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all.

Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.