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Instructional Design & Technology

Instructional Designer II

Job Type Employee   Full-Time  
Experience Level Entry   Mid  
Organization Type Corporate L&D  
Pay Range TBD  

Responsible for instructional design, development, maintenance and technical production of task/job-based client training on Black Knight products/solutions. Uses state of the art tools, technologies, and methodologies to create standard and custom training programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses, self-paced course materials, and multi-media e-learning courses that support the client’s end user programs.


  • Conducts and analyzes training needs assessments, and interviews business owners, business analysts, system developers, and other functional and technical personnel
  • Develops a solid understanding of Black Knight products to complete task analysis and determine training requirements
  • Interacts with various company experts to determine the scope of a project and to ensure accuracy and timely delivery of training programs
  • Designs and develops effective instructional materials, interactions, simulations and criterion-based assessments to support the required instructional strategy
  • Uses state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials/web-based training content.
  • Follows best practices in technical development and in project management to develop and track project schedules using a consistent methodology
  • Creates technical specifications for projects using approved templates and processes
  • Writes, executes, and analyzes usability studies and test plans related to course materials, e-learning strategies, and learning management systems/client training portals
  • Assesses feedback from learners to evaluate and improve effectiveness of training.
  • Supports management, coordination, and troubleshooting for aspects of client learning management systems/client training portals, and training related websites, including communication with internal and external users
  • Markets training courses and services to clients.
    Performs other related duties as assigned.

Minimum Requirements

  • Bachelor’s degree or the equivalent combination of education, training, and work experience
  • Four (4) or more years of experience in instructional design, course development, technical communications, or a related field.

General Knowledge, Skills & Abilities

  • Thorough knowledge of instructional design principles and methodology
  • Understanding of adult education concepts
  • Basic understanding of banking and financial services industries
  • Knowledge of information design and mapping concepts
  • Research, analytical, problem solving skills
  • Experience deciphering technical documentation
  • Experience in eLearning development
  • Skill in preparation of course material for all training modalities
  • Skill in designing and developing simulation-based/web-based training, including storyboarding, scripting, editing
  • Skill in developing training assessments that effectively measure learner comprehension
  • Skill in production and quality control using approved templates, processes and corporate standards
  • Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills
  • Excellent written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar
  • Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience
  • Proficient with authoring, design, and development tools and technology, as well as programming languages and applications related to training development
  • Ability to objectively evaluate course content /feedback, and to make improvements based on results
  • Ability to establish and maintain effective, professional working relationships with all levels within the organization, and with clients as needed, including team and negotiation skills
  • Flexibility, versatility, dependability


Black Knight carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

About us

Black Knight is a mortgage and finance industries’ leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.