Instructional Designer I/II/III/IV – 000891

Excellus BCBS

Job details

Description

Summary:

This position is responsible for the design and development of curriculum for instructor-led and online learning programs throughout the Enterprise. The Instructional Designer will partner with authors, managers and subject matter experts in curriculum development, course design and material. They will work closely with the curriculum developers and documentation coordinators to maintain learning support resources. Serve as a liaison between Learning & Development and all training functions in the organization to foster collaboration about learning & development. This position will work on a wide variety of projects and must be able to handle multiple projects effectively.

Essential Responsibilities/Accountabilities:

All levels

• Responsible for the design, analysis and development of basic curriculum for instructor-led training (ILT), virtual-instructor led training (VILT), eLearning courses and blended learning programs.
• Responsible for learning content in the organization’s Learning Management System.
• Partners with subject matter experts and management to develop content and improve existing curriculum.
• Designs training materials, job aides and e-learning modules for defined areas.  Revises and updates materials on both a periodic and as-needed basis.
• Designs and implements learning evaluations for VILT and ILT courses.
• Based on reporting data, identifies trends, patterns, exceptions, provides synthesis of pertinent materials and creates recommendations as appropriate.
• Attends Train the Trainer events to enhance knowledge of program offerings.
• Ensures that learning solutions align with the department and organizational strategies and initiatives.
• Supports training technology related initiatives to ensure process and requirements are understood and business needs are met.
• Serves as a liaison between Learning and development and all training functions in the organization to increase understanding, adoption and utilization of learning technology best practices in program design.
• Keeps informed of current developments in the field of Instructional Design.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
  

Level II (in addition to Level I responsibilities)

• Create and implement instructional design processes and standards that are applicable across the Enterprise.
• Designs and develops training needs assessments and curriculum design.
• Develops, designs and authors training materials, job aides, and e-learning modules for all areas of the Enterprise.
• Manages and oversees timeline of Enterprise-wide deliverables to ensure that new training materials are implemented effectively.
• Explores new technologies and keeps informed of current developments in the field.
• Actively participates in external professional organizations, workshops and committees to stay current with adult learning techniques.
• Applies knowledge of the Learning Management System to provide strategic support to L&OD, Culture, and HR Leadership around learning, development, and succession planning initiatives.
• Manages multiple projects and workstreams.
  

Level III (in addition to Level II responsibilities)

• Acts as the subject matter expert and develops and designs training for others.
• Designs and develops simulations and other practical applications of knowledge and skills.
• Leads Train the Trainer events.
• Implements off-the-shelf new learning tools to improve the learning culture across the organization.
• Leads training technology related initiatives to ensure processes and requirements are understood and business needs are met.
• Designs and implements learning evaluations to measure shifts in learner behavior.
• Builds standard processes/rules of engagement for the LMS and implements across the enterprise.
• Maintains an understanding of business line strategy and operating environment to develop and recommend learning solutions that support organizational needs.
• Drives alignment among individual, business unit and corporate objectives by delivering meaningful business solutions, based on comprehensive data review and analysis.
• Leads the planning and execution of cross-functional projects with significant visibility across the organization.
• Serves as a mentor to other Instructional Designers
  

Level IV (in addition to Level III responsibilities)

• Designs learning evaluations that calculate the Return on Investment of the program and utilize predictive modeling for recommendations.
• Designs programs that specifically address and improve executive coaching, talent succession planning, change management and executive engagement.
• Directs the work of others and or serves as an advisor and mentor with other Instructional Designers.
• Frequently leads high level projects with a corporate-wide scope and high impact on business outcomes.

Minimum Qualifications

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• Bachelor’s degree in Adult Education, Instructional Design, Curriculum Design, Technical Writing or relevant field plus a minimum of one (1) year hands-on work experience as an Instructional Designer including development of classroom and online training and assessment materials as well as experience in facilitation of training classes.
• In lieu of degree, five (5) years of experience as an Instructional Designer including development of classroom and online training and assessment materials as well as experience in facilitation of training classes or a combination of experience and relevant certifications will be considered.
• Experience with video production/editing software (Camtasia, Adobe Premiere, Final Cut Pro, etc.).
• Experience in creating online learning courses with eLearning software (Captivate, Articulate, etc.).
• Ability to implement a sound design methodology to develop programs which will include analysis, design, development, implementation, and evaluation.
• Ability to assess needs and recommend appropriate solutions.
• Demonstrated knowledge of adult education theories, methods and strategies as well as adult learner training/facilitating experience.
• Strong Microsoft Office skills.
• Project management skills.
• Strong oral and written communication skills.
• Excellent teamwork and organizational skills.
• Must be self-motivated and able to work independently.
• Strong analytical and researching skills.
• A keen sense of attention to detail and strong time management skills.
  

Level II (in addition to Level I)

• Four (4) years hands-on work experience as an Instructional Designer including development of classroom and online training and assessment materials as well as experience in facilitation of training classes.
• Master’s Degree in Instructional Design and/or Educational Technology preferred.
• In-depth knowledge and experience in video production/editing software (Camtasia, Adobe Premiere, Final Cut Pro, etc.).
• In-depth knowledge and experience in creating online learning courses with eLearning software (Captivate, Articulate, etc.).
• Exceptional project management skills.
• Expertise of adult education theories, methods and strategies as well as adult learner training/facilitating experience.

Level III (in addition to Level II)

• Six (6) years hands-on work experience.
• Expert in video production/editing software (Camtasia, Adobe Premiere, Final Cut Pro, etc.)
• Expert in creating online learning courses with eLearning software (Captivate, Articulate, etc.)
• Expertise with design and media development tools.
• Exceptional project management skills and the ability to manage multiple organization wide projects.
• Ability to work independently and lead large projects with multiple stakeholders.
  

Level IV (in addition to Level III)

• Ten (10) years hands-on experience.
• Expert in creating and implementing learning evaluations including calculating ROI
• Experience in executive learning and development

Physical Requirements

• Travel across the region as necessary.

The Lifetime Healthcare Companies aim to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. 

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services.  With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. 

Our Company Culture:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun!  We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. 

Equal Opportunity Employer

Qualifications

Education

Preferred

• Bachelors or better in Adult Education.
• Bachelors or better in Instructional Design.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

About Organization

Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care services to about 1.5 million people across upstate New York. Excellus BlueCross BlueShield provides access to high-quality, affordable health coverage, including valuable health-related resources that our members use every day, such as cost-saving prescription drug discounts and wellness tracking tools. To learn more, visit excellusbcbs.com.