logo logo
Instructional Design & Technology

Instructional Design Specialist – Operations

Job Type Full-Time  
Experience Level Entry   Mid  
Organization Type Corporate L&D  
Pay Range TBD  

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary

Instructional design specialist works with a Senior Instructional Designer(s) and Trainer(s) to complete needs assessments, identify training goals, and develop learning objectives. Reviews and updates are existing training programs using content provided by subject matter experts (SME). Performs analysis and data gathering with SMEs as needed. Designs and develops program instructor-led and online course materials. Designers develop scenario-based training content and hand-on exercises for training. Uses e-Learning software applications and templates to update or develop online courses. They create program and course evaluations and tests based on course objectives. Facilitates training programs as needed. Evaluates overall program effectiveness and modifies program materials as needed.


Key Responsibilities/Duties – what you will be doing

Key Responsibilities/ essential functions* (in order of importance)

  • Applies relevant instructional design and Adult Learning Theory into content development to course material
  • Identifies appropriate training media, training formats, and blended courses to accommodate different learning styles and training audiences (onsite and virtual).
  • Assists in conducting in-depth job-task analysis and needs assessment to identify learning objectives and develop a learning strategy.
  • Applies design strategies and team design standards when developing course materials: PPT slides, hands-on activities, simulations, facilitator guides, online courses, job aids.
  • Demonstrates agility and flexibility when designing for programs in development and when business needs change.
  • Consults with business partners to determine the focus of training to aid the employee’s success on the job
  • Works with business unit(s) subject matter experts (SMEs) and other team members to learn about products and processes for designing course materials.
  • Works as part of an educational team and business partners to assess learning outcomes.
  • Implement courses and curriculum enhancements based on auditing and business unit feedback.
  • Monitors course delivery and program effectiveness to ensure learning outcomes are achieved.


Qualifications – what you need to perform the job

Education, Certification and Licensure:

  • Bachelor’s degree in a related field is required.
  • Formal coursework in learning design and adult learning theory with a clear ability to translate that knowledge into developing quality training solutions.
  • Working on or completed a master’s degree in instructional design is a plus

Experience (minimum years required):

  • 1 to 3 years of experience in delivering training or supporting the development of training materials or relevant educational work at the master’s level.
  • They have relevant experience working designing technical training for end users for a variety of learning modalities such as instructor-led training, online learning, and virtual learning environments.
  • Knowledge of the healthcare and insurance industries, as well as customer service, is a plus.

Skill Requirements:

  • Demonstrate strong written and verbal communication.
  • Apply project management techniques. Possess a working knowledge of learning management systems such as Blackboard, Workday, Canvas, Moodle, & edX platforms.
  • Proficient in the use of rapid online learning tools such as Articulate 360.
  • Works collaboratively with other team members and across various departments and business units in a fast-paced environment managing multiple and concurrent demands.
  • MS Office suite, Screen capturing tools, and Adobe Creative Suite


Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

  • Employee must be able to exercise appropriate judgment and act independently when necessary — occasional travel required for offsite training.
  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • May be required to work additional hours beyond standard work schedule.



  • The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
  • All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Health is considered confidential.  Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies, and all applicable laws and regulations at all times.


Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent.  We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID Policy

Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

About Organization

Guiding and empowering healthier lives.