Graduate Program Support Services Program Manager

Job Description

The Graduate Programs Support Services Program Manager coordinates and manages graduate business programs, including event and program management, daily operations, and student retention strategies. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

With a flexible schedule to meet your work/life balance needs and those of your program, including hybrid remote options, the Program Manager is responsible for program strategies, advising domestic & international students, tracking academic progress, working with academic schedules, faculty collaboration, budget oversight, event execution, project management, academic calendar planning and being a leader among the program operations team.

If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you. Opportunities such as traveling to support short international courses, taking advantage of professional development, and expanding your network at ASU are available.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate to perform essential functions
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree in a field appropriate to the area of assignment and five (5) years of related experience; OR, nine (9) years of related experience OR, Any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 14,000 students pursuing undergraduate, master’s, and PhD degrees. Solutions for the planet mean developing problem-solvers from around the globe. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year from around the world, the W. P. Carey School welcomes diversity and encourages global thinking.

Within America’s largest public university, the W. P. Carey School is committed to building a tight-knit community. Through small classes, team-based learning, and individualized attention every step of the way, your W. P. Carey experience is uniquely your own.
“The W. P. Carey School of Business educates tomorrow’s business leaders, takes an entrepreneurial approach to learning, and conducts groundbreaking research, in order to create positive change on a global scale.”

Desired Qualifications

• Evidence of a Master’s Degree in business, education, or a related field
• Experience within a higher education environment in the following areas: student advising; business and curriculum processes; student engagement activities
• Evidence of effective verbal and written communication skills
• Experience in delivering presentations in a group setting
• Experience in work that requires attention to detail and exposure to confidential records
• Experience with Microsoft Office applications (i.e., Outlook, Word, Excel, Access, PowerPoint)
• Demonstrated knowledge of student information systems (Peoplesoft); online e-Education platform (Canvas)
• Experience with basic project management
• Experience composing, editing and proofreading written materials
• Experience in receiving consistent, positive performance evaluations.
• Supervisory experience (can include student employees).

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Essential Duties

• Works with the academic department staff, program faculty and director to plan, implement, and evaluate the student experience.
• Manages the relationship with academic department staff, faculty director, and program faculty to ensure appropriate administrative support is provided and that the faculty are involved and listened to.
• Develops, oversees, and reports work plans in accordance with established unit and program objectives and funding limitations.
• Manages the academic advising to support student success and ensure that the program curriculum is completed and academic policies are adhered to. Communicates with students to resolve higher-level, program-related issues. Conducts advising for students facing academic discontinuation or dismissals.
• Manages and implements support and academic guidance to ensure student success (including orientation, academic and engagement events, graduation).
• Represents the college and Graduate Programs Office and serves on various department and university committees. Serves as a representative of the school at state, regional and national organizations and committees as assigned.
• Works closely with admissions and recruitment leadership and recruiters on new student communication and issues, ensuring a smooth transition from admitted to current student. May assist the Recruiting and Admissions unit with the facilitation of recruiting events and various information sessions.
• Assists with development and management of program budgets in collaboration with direct supervisor.
• Manages and/or implements various student communications such as organizing events and speaker series, and creating targeted newsletters.
• Assists with surveys and tracks academic progress.
• Complies with and monitors applicable school and ASU policies and procedures. Assists students with the resolution of program related issues.
• May hire, train, and supervise assigned student employees or graduate assistants for student support activities.
• Gathers information, prepares and assists with reviewing administrative reports, and makes recommendations for future efforts.

Days and Schedule: Monday – Friday, 8:00A.M. – 5:00P.M., with some evenings and weekends required (based on program schedule and needs). Flexible work options, ranging from alternate work schedules to hybrid remote work schedules, will be available after a brief onboarding period (subject to approvals per ASU policy).

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.