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Instructional Design & Technology

Director of Learning Support

Job Type Full-Time  
Experience Level Executive  
Organization Type University  
Pay Range TBD  

Posting Details

Position Title: Director of Learning Support

Job Category: Administrator

Office/Department: Dean of Undergraduate Studies

Work Environment: Onsite

Location: Evergreen Main Campus

Staff Job Type: Full-time

If Temporary or Visiting, Estimated End Date:

Position Summary and Duties: 

The Director of Learning Support will provide leadership for operational aspects of The Study, Loyola’s learning center, including tutoring and other learning support services.  The Director administers departmental budget development and management processes. The Director is responsible for planning, implementing, supervising, and assessing services and coordinates collaborative efforts with The Writing Center, Loyola Notre-Dame Library, the Language Learning Center, and other areas responsible for learning support.  The Director of Learning Support reports to the Dean of Undergraduate Studies and is a member of the Dean’s leadership team. 

Essential Functions Include:

1. Provide oversight to ensure appropriate access to tutoring and coaching services for Loyola University Maryland undergraduate and graduate students with specific emphasis placed on resources for Pell eligible, low income and first-generation students.

  • In coordination with the Assistant Director of Tutor Programs, hire, train, supervise, and pay graduate student employees, and professional tutors 
  • Oversee study hall hours.  
  • Oversee the administration of student surveys and feedback. Analyze and report results to assess the effectiveness of student support services. 
  • Ensure that the physical space (The Study) and technological (online) resources meet the evolving needs of Loyola students and faculty members. 
  • Forecast and manage budget needs for tutoring support and The Study. 

2. Provide Study Skills Programs for departments and programs on campus.  Serve on campus committees concerned with academic support issues. 

  • Participate in campus orientation programs to introduce undergraduate and graduate students to learning support resources. 
  • Develop specific workshops and training that supports student retention and success in various majors and disciplines. 

3. Coordinate Multilingual Learner Student Support 

  • Meet with multilingual students to assess their needs and provide ongoing support.
  • Maintain multilingual learner website.
  • Convene campus committee dedicated to advocating for multilingual learners. 

4. Coordinate learning support efforts with Student Athlete Support Services, Disability Support Services, The Writing Center, Loyola Notre-Dame Library, the Language Learning Center, and resource spaces dedicated to quantitative literacy. 

  • Convene leaders in campus learning support to discuss best practices and assess overall learning aims. 
  • Contribute to institutional effectiveness reporting. 
  • Participate in and contribute to national conversations of learning support.  
  • Explore grant and other funding opportunities to enhance innovative practices.
  • Identify at-risk students and manage support efforts for these students including, but not limited to, referrals, tutoring, coaching, and engagement.

5. Serve on Leadership Team for the Office of the Dean of Undergraduate Studies

  • Represent the Office of the Dean of Undergraduate Studies at Admission events. 
  • Serve as a moderator for Academic Standards Committee hearings.
  • Supervise Assistant Director for Tutoring services.
  • Attend Leadership meetings and one-on-one supervision meetings.

Required Qualifications

  • 3-5 years work-related experience in academic support services. 
  • Master’s degree in Education, Curriculum and Instruction, Student Services, Library Services, or other relevant academic disciplines
  • Experience with multilingual student support
  • Supervisory experience (of professional or student staff) 
  • An appreciation of, sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, racial, economic, cultural, religious, ideological, gender, sexual and ethnic identities.

Preferred Qualifications

We especially welcome applications from candidates who demonstrate one or more of the following preferred qualifications:

  • Experience managing student success programs and services in a higher education setting.
  • Bilingual or Multilingual proficiency
  • Evidence of interdisciplinary/cross-departmental collaborations with specific focus on collaboration with faculty and tutoring services to support student learning.
  • Experience with educational technologies such as Microsoft Office, Outlook, and Moodle. 
  • Commitment to inclusive, responsive services and outreach.
  • Strong communication skills
  • Developing and managing multiple budget accounts
  • A passion for academic excellence and innovation in academic support services.
  • Knowledge of best practices, current research, and literature in the field of learning support. 
  • Ability to inspire, and build trust, lead organizational and cultural change, foster innovation, and empower staff growth.
  • Experience with public speaking to large and small audiences
  • Experience at working one-on-one with college students in an academic coaching/counseling dynamic and helping students with executive functioning skills such as time management, overcoming procrastination, test taking skills, study habits and managing test anxiety. 

Job Posting Date: 4/24/2023

Priority Application Deadline Date: 05/14/2023

Job Close Date: 

Anticipated Start Date: 06/26/2023

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

Special Instructions to Applicants

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check.

Loyola University Maryland requires that all faculty, staff, and administrators receive COVID-19 vaccination, including the booster, unless exempted for medical or religious reasons in accordance with University policy.

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Applicant Documents

Required Documents

  • Resume
  • Cover Letter
  • List of References

Optional Documents

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