Hi, I’m Danielle Hipwell, Sr. Director, People Experience at Customer.io. I’m looking for a Director of Learning, Growth & Development to join our team.

At Customer.io, we believe that learning fuels both individual and organizational success. As our first-ever Director of Learning, Growth & Development, you will design and execute a scalable learning strategy that enhances leadership capabilities, supports career growth at all levels, and fosters a culture of continuous development.

In this role, you’ll build and lead programs that provide employees with the skills, mentorship, and experiences they need to grow—whether as individual contributors, managers, or senior leaders. You’ll ensure that every employee has access to innovative learning experiences that are aligned with their professional journey and our business goals.

Some things you’ll do

Learning & Leadership Development Strategy

• Architect and execute a global learning strategy that builds leadership capabilities, enhances manager effectiveness, and supports career growth at all levels.
• Develop and implement leadership development programs that equip employees at all levels—from individual contributors to senior leaders—with the skills, experiences, and mentorship needed to grow into future leadership roles.
• Build structured leadership development pathways that support career progression, including first-time manager training, high-potential talent programs, and executive leadership development.
• Design innovative learning experiences that blend self-paced learning, live sessions, coaching, and peer-driven development to meet diverse learning needs.
• Leverage learning technology platforms (Torch, Ethena, Articulate360, Deel/Zavvy) to deliver engaging, data-driven learning experiences.
• Ensure learning programs support DEI initiatives, fostering an inclusive and equitable growth culture.

Organizational & Team Development

• Partner with senior leaders to assess capability gaps and align learning initiatives with business priorities.
• Lead change management efforts by designing learning solutions that support organizational transformation and team effectiveness.
• Embed a culture of feedback and continuous learning, equipping employees and managers with tools to grow and develop in real-time.

Data & Impact Measurement

• Establish metrics and evaluation frameworks to track learning program effectiveness and ROI.
• Use data-driven insights to continuously optimize learning strategies, ensuring alignment with business impact.
• Report on learning trends and effectiveness to senior leadership, shaping future investments in employee development.

About you

• Visionary leader with a strategic mindset and a proven ability to design and implement large-scale, global learning and development initiatives that align with business objectives.
• Deep expertise in organizational development and building scalable learning ecosystems that drive performance, engagement, and growth across diverse, remote teams.
• Strong data-driven approach, with a focus on analyzing learning effectiveness and ensuring programs deliver measurable ROI and long-term impact.
• Exceptional collaborator with a track record of building strong partnerships with senior leadership to align talent development strategies with organizational goals and priorities.
• Inspiring communicator with the ability to engage, motivate, and influence stakeholders at all levels, from individual contributors to C-suite executives.
• Expert in inclusive learning design, committed to creating opportunities for growth that support diverse and global teams.
• Proven ability to drive change management initiatives, foster a culture of continuous learning, and lead teams through periods of organizational transformation.
• Passionate about unlocking leadership potential and cultivating a high-performance culture where talent thrives and contributes to the organization’s success.

What we’re looking for

• Proven experience in organizational development, learning & development, or talent strategy, preferably in a remote, high-growth company.
• Expertise in leadership development, coaching models, and competency frameworks.
• Strong experience leveraging learning technologies, including LMS and coaching platforms.
• A data-driven approach to measuring learning effectiveness and tying development programs to business outcomes.
• Ability to influence and collaborate with executives, people partners, business leaders, culture team and cross-functional teams.
• Experience leading large-scale change initiatives that impact culture, leadership, and team effectiveness.
• Passion for fostering inclusive learning experiences that support a diverse, global workforce.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $195,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here’s what you can expect from our hiring process:

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 30-minute video calls with key stakeholders
• Take-home assignment followed by an Assignment Review Call

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.