Director Learning Experience Design
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Learning Experience Design Director leads a dynamic team to design, develop, and deliver innovative learning experiences that empower frontline employees across various functions, including field operations, sales, and call centers. The role involves collaborating with subject matter experts and training program managers applying design thinking methodologies and optimizing learning content.
Responsibilities
- Lead a team of Learning Experience Designers focused on high accountability, execution, and best-in-class learning solutions
- Define and articulate vision for the learning experience design function
- Collaborate with business leaders and training program managers to align learning solutions with organizational performance metrics
- Drive a culture of continuous improvement in learning design methodologies
- Oversee the end-to-end design and development of learning solutions, ensuring they meet the needs of frontline employees
- Establish design thinking, agile and lean processes to design and development projects
- Utilize customer feedback and data to enhance the effectiveness of learning experiences
- Work closely with training program teams throughout the process to identify metrics for assessing learning effectiveness and continuous program improvement.
- Implement criteria that drive content modality, authoring tools, and prioritization.
- Establish an approach to content curation vs content creation
- Identify, assess, and integrate emerging trends in learning and development platforms, tools, and experiential learning to enhance employee training programs
- Leverage generative AI to accelerate development projects
Qualifications
- 12+ years of experience with L&D
- 7 years in L&D focused on Adult Learning
- Expertise in instructional design, program and curricula development
- Knowledge of adult learning principles, learning best practices, learning technology and innovation
- Experience designing and delivering learning in a variety of modalities; experience with a variety of instructional design and video editing tools
- Experience with a LMS and other learning technology
- Strong collaboration, communication, influence, and consulting skills
- Ability to lead and motivate a team, coaching and feedback skills
- Experience with authoring tools, such as Articulate 360, Camtasia, Vyond, or similar
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Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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