Content & Program Specialist
Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙
So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn.
Are you ready to be a part of the learning revolution? 🚀
About This Opportunity:
We are seeking an action oriented, creative and collaborative individual to join our rapidly growing Enablement team. The Content & Program Specialist is responsible for creating content and learning experiences for a variety of audiences using various delivery methods. This individual will work closely with Enablement leads that support all audiences throughout Sales, as well collaborate cross functionally with subject matter experts to create, implement, and manage innovative learning and delivery programs. The objective of this role is to enable our sales team to provide best in class prospect and customer experience.
This role requires an individual who is able to work in a team environment while being self-motivated. The successful candidate will have a track record of success for managing stakeholder expectations, has some experience with project management and thrives in a fast paced environment.
Location: Toronto, ON (Hybrid)
Responsibilities 💻
- Work with source material supplied by SMEs, such as scripts, slide decks, storyboards, and presentations to develop interactive online courses that effectively convey key information and achieve learning objectives
- Identify the best instructional design techniques to ensure learner engagement and maximum knowledge retention.
- Use instructional design process and methodology to plan, design, and develop classroom and web-based, instructor-led and asynchronous product training guides and quick reference guides.
- Create coursework with practice exercises, knowledge checks, and other elements designed to meaningfully evaluate and drive learning retention.
- Manage projects efficiently while using shifting business objectives to guide decision making.
- Ensure content accuracy and alignment with current business processes, company branding guidelines, procedures, and systems.
- Audit and Maintain internal knowledge library (Docebo)
- Consult with Docebo’s marketing and product teams, as needed, on graphics, visuals, illustrations, and other elements to improve the quality and effectiveness of training and ensure branding consistency.
- Hold SMEs and others accountable for content delivery, review, and approval deadlines; escalate appropriately and manage the project through the entire project lifecycle.
- Define and measure training effectiveness using meaningful metrics and address User feedback to revise content as needed.
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base working closely with the Sales Operations team.
- Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
- Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting.
- Own the administration of all of our internal instances of Docebo products and leverage the tools to drive engagement with enablement programs
- Ability to be dynamic and adapt to other assigned projects as required to drive revenue performance
Requirements✅
- Bachelor’s Degree or equivalent relevant experience.
- 2-3 years of experience in sales, marketing, sales enablement, or learning & development
- Multimedia production skills using Articulate 360 (Storyline experience a plus), Adobe Suite (Photoshop, After Effects experience a plus) or other similar tools.
- Experience producing content for Learning Management Systems (LMS) such as Docebo or similar.
- Data Analysis experience with showing learner progress and ROI for learning initiatives.
- Exceptional verbal, written communication, and presentation skills required to launch programs and training effectively
- Ability to understand technical content, communicate well with subject matter experts, and translate technical content to non-technical staff.
- Solid knowledge of Google suite. Google Sites and Analytics are a plus.
- Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
- Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
- Strong business acumen and communication skills.
#LI-Hybrid
Benefits & Perks 😍
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
About Organization
Docebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a successful learning culture within their organization.