Help the most innovative university in the U.S. build a platform of technologies to enable student success and a culture of care.
Arizona State University’s Office of the University Provost is seeking a business analyst associate to help support innovative, new technologies for student services and academic operations, including: customer relationship management systems, appointment scheduling systems, the ASU Mobile App and the ASU Chatbot.
The business analyst associate will be providing operational support for several technology solutions. Duties will include monitoring end user needs through day-to-day support, training users on systems and coordinating various small projects to ensure that systems are effectively utilized. The ideal candidate will have a background working in a fast-paced environment supporting multiple projects at the same time. This is a great opportunity for a self-driven, results-orientated candidate.
To be successful in this role, applicants must be skilled listeners, adept at organizing complex projects, effective communicators, and enthusiastic problem solvers who are deeply committed to helping students succeed and the university community thrive.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Bachelor’s degree in Business Administration, Information Technology or similar AND one (1) year experience in procedural, management or systems analysis work OR Five (5) years experience in procedural, management, or systems analysis work OR, Any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.
Student Success Innovations is charged with operationalizing a responsive, student-centric culture that focuses on balancing technology and touch in achieving ASU students’ success. Through a collective commitment to the success of each student, Student Success Innovations implements data driven strategies at scale that aim to optimize the use of technology (for students and staff), simplify complexities within systems and processes, and coordinate student-centric communication.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Models University Core Expectations:
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
A complete application packet includes: Cover Letter, Resume, and three Professional References
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.